Return & Refund Policy – NoraiaGarden

Effective Date: May 23, 2026

Thank you for shopping at NoraiaGarden.

We are committed to providing high-quality organic products and ensuring customer satisfaction.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return or refund if:

• The product arrives damaged or defective
  
• You receive the wrong item
  
• The product is significantly different from the description
  

To be eligible for a return:

• The request must be made within 7 days of delivery
  
• The item must be unused and in its original packaging
  
• Proof of purchase is required
  

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Opened or used organic products
  
• Perishable goods
  
• Gift cards or promotional items
  
• Customized or special-order products
  

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method
  
• Processing time may take 5–10 business days depending on your bank or payment provider
  

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

• Your order number
  
• Photos of the product and packaging
  
• A brief explanation of the issue
  

We will work quickly to resolve the problem.

5. Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect
  
• Shipping fees are non-refundable unless the return is caused by our error
  

6. Order Cancellation

Orders may be canceled within 12 hours after purchase.

Once the order has been processed or shipped, cancellation may no longer be possible.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

NoraiaGarden

Website: NoraiaGarden

Email: support@noraiagarden.com